For any request for information, you can contact us directly:

- via the contact form on this same page

- by email: contact@mx3.fr

- by telephone: +33 (0)2 51 32 99 29

- via online chat on the site

- by mail to the address TITOK, Parc Actilonne, 85340 Olonne sur Mer, France

Please give us as much information as possible (name, email address, telephone number, order number, etc.) in order to be able to process your request as best as possible.

Your payment is 100% secure and your data is protected.

You can pay: by bank card (Carte Bleu, Visa or Master Card) or via Alma (our payment solution in 2 or 3 installments without fees).

Checks are not accepted and payment by Paypal (only outside France).

The security of payments on our site is ensured by our partner Shopify Payments which uses 3D Secure, an effective anti-fraud tool.

Our company TITOK production and our site www.mx3.fr never have access to your bank details and under no circumstances store them on its servers. This is why they are requested for each new order on our site.

Once your order has been placed, you will receive an invoice for your purchase by email.

The promotional code is used at the payment stage in a dedicated “Discount code” box. Once entered in the text field, click on validate to see the discount linked to this code appear.

Orders are prepared Monday to Friday (excluding public holidays).

- For orders placed Monday to Friday before 7 a.m.: same day shipping.

For orders placed Monday to Thursday after 7 a.m.: shipping the next day.

- For orders placed on Friday after 7 a.m. and on weekends : shipping from Monday.

- For orders placed on a public holiday: shipping the next business day.

During very high season, this shipping time may exceptionally extend by 24 hours.

- In mainland France : once shipped, the order is delivered within a usual time frame of 48 to 72 hours.

- Outside France: depending on the country, the usual delivery time is 2 to 14 days.

- In mainland France: We offer delivery from 50€ of purchases. Below this amount, the transport costs are €5.50 including tax.

- Outside France: The costs of preparing and shipping the order are calculated based on the weight of the products ordered and the country of delivery.

Delivery times and transport costs for orders to foreign countries and the French Overseas Territories vary depending on the geographical area.

Transport costs are calculated automatically when the order is validated based on the weight of the items.

As soon as your order is shipped, you will receive your package tracking code, which you can enter here, on the carrier's website: https://www.laposte.fr/outil/suivre-vos-entreprises

If you no longer want your order, you have 14 days to inform us of your withdrawal.

To contact us :
- Email: contact@MX3.fr
- Contact form
- Telephone: +33 2 51 32 99 29
- Mail: TITOK, Parc Actilonne, 85340 Olonne sur Mer, France

Return costs are your responsibility.

Address to return the package to us (please note your name and order number):
TITOK
Actilonne Park,
85340 Olonne sur Mer
France

In the event of withdrawal, we will reimburse you with the payment method used when placing your order within 7 days of receipt of your package and after checking the condition of the products (in their original packaging and unopened).

We do everything possible to prepare your orders with care.

However, at reception:

- If the package is damaged: you must make reservations with the delivery person upon receipt of the package.

-If the package is not damaged but the products are: we invite you to photograph them and send us the items by email to contact@mx3.fr